Return policy

At Passics, we want you to enjoy every purchase with complete confidence. If something isn’t right, our return and refund policy is designed to make the process fair, simple, and stress-free.

1. Return Eligibility

You have 30 days from delivery to request a return.
Items can be tried on—light use is acceptable.
Tags, packaging, and accessories are appreciated, but not strictly required.
Products only need to be in a reasonable and reusable condition, not necessarily “perfect new.”
Hygiene-sensitive items (such as underwear, swimwear, or pierced jewelry), customized products, and clearly marked final sale items may not be returnable unless defective.

2. How to Start a Return

Simply email us at bhuvadjarva@hotmail.com with your order number and the item(s) you’d like to return. If possible, include a short note on the reason (and photos if defective). Our team will reply promptly with easy return instructions.

3. Return Shipping

For returns due to personal reasons (size, style, change of mind), the customer covers return shipping.
If the issue is our mistake or a product defect, we’ll cover all costs—and in some cases, you may not need to return the item at all.

4. Refunds

Refunds are typically processed within 3–5 business days once your return is confirmed.
Money will be credited back to your original payment method.
If your item is defective, damaged, or incorrect, we’ll refund you first and can also send a free replacement delivered directly to your home.

5. Exchanges

We don’t process direct exchanges, but you can return your order for a refund and place a new one for your preferred item. Our support team is happy to assist with reordering.

6. Damaged or Incorrect Items

If you receive an item that is defective or not what you ordered, just contact us within 7 days of delivery. We’ll prioritize your request, issue a full refund, and if you wish, arrange a free replacement.

7. Need Help?

Have questions about returns or refunds? Just reach out to us at bhuvadjarva@hotmail.com. Our team is here to make sure your experience with Passics stays smooth and worry-free.